Shipping Policy

Shipping Policy
At Rexel USA, we are committed to making your shopping experience as seamless and sustainable as possible. This Shipping Policy outlines how we process, ship, and deliver your order while ensuring that the products reach you efficiently and in great condition.

Our Shipping Approach
Rexel USA is dedicated to providing high-quality, practical kitchen essentials designed for everyday use. To minimize excess inventory and reduce environmental impact, many of our products are shipped directly from trusted manufacturing partners and fulfillment centers worldwide.

This direct-to-you model allows us to:

• Provide top-tier kitchen products that meet your needs

• Offer competitive pricing without traditional retail markups

• Support a more sustainable and intentional supply chain

We appreciate your patience and understanding as we prioritize sustainability alongside customer satisfaction.

1. Processing Time & Shipping Fee

Each order placed at Rexel USA is carefully handled to ensure quality and accuracy.

Order Processing Time:
Please allow 2–4 business days for processing, quality checks, and packaging before your order is shipped.

Peak Seasons (Holidays / Special Events):
Processing times may extend up to 5 business days during high-demand periods.

Shipping Fee:
We offer a flat $5.99 shipping fee for all orders, regardless of the destination.

2. Estimated Delivery Times

Since Rexel USA products are shipped from various global fulfillment centers, delivery times may vary depending on your location.

Please note that delivery times are estimates and are not guaranteed.

We appreciate your understanding, as providing quality products and thoughtful delivery takes time.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking Notes:

• Tracking updates may take 1–3 business days to appear after the label is created.

• If tracking information does not update immediately, your package is still on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer.

• Rexel USA is not responsible for delays caused by customs clearance.

Customs fees are typically rare for kitchen and household items, but please be aware that regulations differ by country.

5. Order Modifications & Cancellations

We process orders quickly to ensure fast delivery.

If you need to change your shipping address or cancel your order, please contact us at service@lcccare.com within 12 hours of placing your order.

Once an order has entered the processing stage, modifications or cancellations are no longer possible.

6. Lost or Damaged Packages

Customer satisfaction is our top priority. If your order arrives damaged or is lost in transit, we are here to help.

Damaged Items:
If your package arrives damaged, please send us a photo within 72 hours of receiving it. We will arrange for a free replacement.

Lost in Transit:
If the carrier confirms that your package is lost, we will send a replacement at no extra charge.

Thank you for choosing Rexel USA. We’re here to ensure that your shopping experience is smooth, and that your products reach you promptly and safely!